Forward Models - from Forward Models
Forward Models (Birmingham) Limited
Terms and conditions
These terms and conditions apply to the use of the Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below.
Before you place an order, if you have any questions relating to these terms and conditions or any problems when attempting to order online then please contact or telephone us on +44 (0) 7971 456760.
"Conditions" means these terms and conditions; "Goods" means a product displayed for sale on the Website; "Product Description" means that part of the Website where certain terms and conditions in respect of the individual Product are provided; We/us" means Forward Models (Birmingham) Limited; "Website" means the website located at or any subsequent URL which may replace it; "You" means a user of this Website.
We reserve the right to modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website.We also reserve the right to change the Conditions from time to time.
Damage to your computer
We make every effort to ensure that this Website is free from viruses or defects. However, we cannot guarantee that your use of this Website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the Website and screen out anything that may damage it. We will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this Website.
Our shopping cart uses tracking devices (cookies) to retain information during your visit in order to enhance your experience of our website and to communicate your order to our payment processor (PayPal).We do not use information from cookies for any purpose other than to process your order. Cookies must be enabled, on your computer, to use our website.
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.  We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.  When accessing a site via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information.    
Description of Goods
We will take all reasonable care to ensure that all details, descriptions and prices of Goods appearing on the Website are correct at all times and we aim to keep the Website as up to date as possible.
Please note that product images are not necessarily representative of the finished model. Images may be of pre-production version or product mock-ups. If this is the case, this will be clearly stated.
Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only.
We have made every effort to display as accurately as possible the colours of our products that appear on the Website. However, as the actual colours you see will depend on your computer monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this Website. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this Website.
All items are subject to availability. If during processing we discover for any unforeseen reason that we cannot complete the order we will cancel the order and email you explaining why (for instance, a stock shortage, inability to obtain payment, a product, or product description fault).
We will not supply substitute products without contacting you first. If one item is out of stock we will only ship the available goods and your payment method will be debited with the value of the despatched goods rather than the whole order value.
Certain models photographed on this website are hand finished prototypes. The final quality of factory-produced models will be superior.
All measurements are approximate. We reserve the right to improve and amend specifications on all models.
All prices are displayed inclusive of VAT and are payable in British Pounds.Unless otherwise specified prices payable for the Goods are exclusive of delivery and are subject to our right to require payment of delivery charges, insurance costs, customs duties, special handling charges and/or packaging charges as appropriate.
We have the right at any time to revise prices to take into account increases in costs including (without limitation) costs of agreed changes in any taxes, duties, levies or exchange rates or costs arising as a result of site conditions, delays, interruptions, lack of information and any other factor beyond our control.
Orders and Delivery
All delivery charges must be paid by you. Delivery shall be made at the address specified by you at the time of ordering. We will make every effort to deliver within the times specified and we shall use our best endeavours to deliver the Goods to you within 10 working days from the confirmation of order.
All times or dates given for delivery of the Goods are only estimates given in good faith and are not conditions or warranties of contract.If the goods are required for a specific date we recommended they are ordered well in advance to avoid any disappointment.
Delivery charges vary depending on the type of products ordered and the service you select and can only be refunded in accordance with your legal rights under the Distance Selling Regulations and other legislation.
At the time the Goods are delivered to the address given by you the risk in the Goods shall pass to you and you shall be solely responsible for the custody and maintenance thereof.
Postage charges are generally based on weight and will normally be sent Royal Mail First Class in the UK and Airmail overseas (heavier UK packages may be sent by other Royal Mail services). Please note that actual charges offered may be lower than those quoted below during sales promotions etc.                                       
                                    UK             Europe       Rest of World
Less than 100g          £3.25         £3.25         £3.25
101-500g                     £3.25         £5.75         £8.00        
(The weight of one bus plus packaging is approx 300gms).
501-750g                     £3.25         £8.00         £11.75
751-1000g                   £5.25         £9.50         £14.00
1001-1250g                 £6.75         £11.50       £17.75
1251-1500g                 £7.75         £13.00       £20.25
1501-1750g                 £9.00         £15.25       £24.00
Over 1750g                 £10.00       £17.00       £26.50
Certificates of posting will be obtained for all despatches and we will insure all deliveries up to the value of five buses. Alternatively insurance up to £500 can be obtained by requesting Express Delivery. This will cost £10.00. This will generally be sent by Royal Mail Special Delivery and should arrive the day after despatch.
For orders outside the UK, airmail is calculated based on your location, either Europe or Rest of the World. Please email us if you wish to use surface mail or other services. It is the responsibility of the buyer for orders outside the UK to ensure that all import / export regulations are adhered to.
If you reside in a country that VAT does not apply to, then the VAT element of the price can be deducted from the sales price.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (keeping to the Data Protection Act 1998). Forward Models (Birmingham) Limited is registered with the Information Commissioners Office (ICO) and we will do our utmost to abide by their requirements.

We will give you the chance to refuse any marketing email from us. We will not pass your details onto a third party without your permission, with the exception that your details will be passed to financial services organisations to facilitate credit/debit card payments.

The type of information we will collect about you includes:·        
-Your name·        
-Your address·        
-Your date of birth·        
-Your phone number·        
-Your email address.
We collect information about you to process your order and ensure our service to you is as efficient as possible. We hold your information to speed up subsequent orders. All information is held securely.
When you pay for your order, you are transferred to PayPal website and your payment details are entered on their site. They are not used on this website.
Payment may be made by any of the methods indicated on the Website. Goods will not be shipped unless payment is received in full. We will pass on your bank/credit card details to PayPal for processing. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
Payment is automatically authorised online and your credit/debit card will be charged when the order is accepted.For pre-order items when models are announced before supplies are obtained from our suppliers, your credit/debit card will be charged at the time when your order is placed. You product will be despatched as soon as it is available. Please allow 30 days for delivery.
Damaged or Defective Goods
If your goods arrive in a damaged condition or are defective, you must inform us as soon as is practically possible and in any event no later than 7 days after discovery. Failure to do so will deem that you have accepted the goods.The Goods must be unmodified, have been properly used under normal conditions and have been properly stored and maintained.
The Goods or parts thereof should be returned to us its original packaging together with supporting documentation giving the invoice number and the nature of the defect or shortage.For further information on returning goods, please see below.If for any reason a replacement is not available for a damaged or defective item then we will refund the value of the returned goods by the original payment method.
Right to cancel
Under the Distance Selling Regulations you have the legal right to cancel your order within seven working days of receipt of the goods.Your right to cancel only applies if the Goods are unmodified, have been properly used under normal conditions and have been properly stored. To cancel your order, email us at or telephone us on +44 (0) 7971 456760.
Cancellation by us
We reserve the right to cancel the order if:·                    
- we have insufficient stock to deliver the goods you have ordered·                    
- we cannot obtain payment·                    
- a product, price, or offer description fault has been identified·                    
- we do not or cannot deliver to your area/Country
If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.We reserve the right to withdraw any Goods from this Website at anytime and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.
We will not be liable to you or any third party by reason of our withdrawing any Goods from this Website whether or not those Goods have been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.ReturnsWe want you to be totally satisfied with your purchase.
If for any reason you are not entirely happy with your order we will refund the value of the goods supplied provided that you first notify us of your intention to cancel using the procedure outlined here. A certificate of posting should be obtained as we cannot be held responsible for the non-delivery of goods to our address without it.
To ensure efficient processing of returns, please enclose a covering letter detailing the fault, invoice number, contact details (incl phone number) and details of any previous correspondence (name of person spoken to, copy of previous letter or date of email). In the case of faulty or incorrect items, return postage will be reimbursed, if requested in writing and evidenced by proof of posting. Returns should be posted as economically as possible and the items should be in the condition in which they were received using the original packaging where possible. If the original packaging is not available then the item should be returned in similar packaging to avoid damage. If only part of the order is damaged or missing, we may only require part of the order to be returned.
If you do not receive goods within 30 days of dispatch, you must notify us within 40 days of the date of the dispatch.
Legal Notices
There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this Website.
Law and Jurisdiction
This Website, any content contained herein and any contract brought into being as a result of usage of this Website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
Contact is a site operated by Forward Models, the trading name of Forward Models (Birmingham) Limited, a company registered in England and Wales under number 7941910 whose registered office is 59 Lings Coppice, West Dulwich, London SE21 8SX. Our VAT number is 111 3156 72. Our Information Commissioner’s Office registration number is Z2697864.
Your Statutory Rights are not affected by these Conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions. For further information about your statutory rights contact your local authority Trading Standards Department or Citizens' Advice Bureau.
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